Regulatory Information

Only One Clinic is the trading name of KRLM Limited, registered in England and Wales, company number 07199190.

The dental services at 21 Wimpole Street, London W1G 8GG are provided by Dr Kishan Modha, registered with the Care Quality Commission (CQC location ID 1-6590574716). You can view our registration at www.cqc.org.uk.

All of our dental professionals are registered with the General Dental Council. You can verify any registrant at www.gdc-uk.org. All clinicians hold professional indemnity insurance.

This website was last updated on August 11 2026. Details of our complaints procedure, fees and privacy notice are available on this website and on request at the practice.

Patient Complaints Procedure

At Only One Clinic we aim to provide care of the highest standard, and we take any concern about our service seriously. If something has not met your expectations, please tell us. We welcome the opportunity to put things right and to learn from your feedback. Raising a concern will never affect the care you receive.

How to raise a concern

Please contact us in person, by telephone on 020 7637 4421, by email at office@onlyoneclinic.co.uk, or in writing to Only One Clinic, 21 Wimpole Street, London W1G 8GG.

What happens next

  • We will acknowledge your complaint within three working days and let you know when to expect a full response.

  • We will investigate fairly and keep you informed of progress. Where your complaint concerns clinical care, it will be discussed with the clinician involved and, where appropriate, you will be offered a meeting to talk matters through.

  • We keep a confidential record of all complaints, separate from clinical notes, and use them to improve our service.

If you remain dissatisfied

If you are not satisfied with our response, you may contact the following independent organisations:

  • Dental Complaints Service, for private dental care: telephone 020 8253 0800, www.dentalcomplaints.org.uk.

  • General Dental Council, the regulator of dental professionals: www.gdc-uk.org.

  • Care Quality Commission, the regulator of health and social care in England: www.cqc.org.uk.

A male dentist in navy scrubs smiling and taking notes during a consultation with a woman in a white top, inside a dental office with a computer and shelves in the background.

Privacy Notice

Your privacy matters to us. This notice explains how Only One Clinic collects, uses and protects your personal information in accordance with UK data protection law.

  • Who we are: the data controller is KRLM Limited, trading as Only One Clinic (company number 07199190).

  • What we collect: contact details, medical and dental history, clinical records, radiographs and images, payment information, and correspondence.

  • Why we process it: to provide safe dental care (including our legal obligations to maintain clinical records), to manage appointments and payments, and, only with your consent, to send you relevant updates.

  • Who we share it with: laboratories, specialists and referral services involved in your care; regulators where required by law. We never sell your data.

  • How long we keep it: clinical records are retained in line with national records-retention guidance for dental records.

  • Your rights: access, rectification, erasure (where applicable), restriction, portability and complaint to the Information Commissioner's Office (ico.org.uk).