Woman working at a white desk in an office, talking on a landline phone, with a computer monitor, keyboard, and filing trays, near a window and a blue wall.

Appointments & Cancellations

When you book with us, that time is reserved exclusively for you, our clinicians and the practice set aside that slot, and it's no longer available to any other patient who might need it.

We ask for at least seven days' notice if you need to rearrange or cancel. This gives us a genuine opportunity to offer your appointment to another patient. Where less than seven days' notice is given, or an appointment is missed altogether, a cancellation fee may apply, since the time has already been reserved and can rarely be filled at short notice.

Deposits may be required for extended or specialist appointments and will be confirmed at the time of booking.

We understand that plans change, and we're always happy to help you find a new time that works. If you're a regular patient with us, please do get in touch as early as possible, the more notice you can give, the easier it is for us to help.